The statements on this page will introduce how we operate, what information we collect, how and why we use this information, and the options available to you.
Last Updated: 14/01/2025
Effective Date: 14/01/2025
GBO Enterprises Ltd. (“we”, “our”, “us” or "the company") is committed to protecting the privacy and personal information of our customers, website visitors, and employees. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia, Canada.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Project Information: Details about your construction or renovation project, including property details and preferences.
- Website Usage Information: IP addresses, browser types, and pages accessed when you visit our website.
2. How We Collect Information
We collect personal information through:
- Forms completed on our website.
- Direct communications, including phone calls and emails.
- Agreements, contracts, and invoices.
- Website cookies and analytics tools.
3. Purpose of Collection
We collect personal information for the following purposes:
- To provide construction and home renovation services.
- To respond to inquiries and provide customer support.
- To process payments and issue invoices.
- To improve our website and customer experience.
- To comply with legal and regulatory obligations.
4. Disclosure of Information
We do not sell, rent or distribute your personal information. We may share your information with third parties only in the following circumstances:
- Service Providers: To facilitate services such as payment processing or project management.
- Legal Requirements: To comply with legal obligations, such as court orders or regulatory requests.
- Business Operations: For handling support tickets, record keeping and tracking tasks and projects, etc.
5. Consent
We will obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent may be implied or explicit, depending on the nature of the information and the context in which it is collected.
6. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, personal information will be securely destroyed or anonymized.
7. Security Measures
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure servers and data encryption.
- Restricted access to personal information.
- Regular security assessments and updates.
- Working with trusted third-parties.
8. Your Rights
Under PIPA, you have the following rights regarding your personal information:
- Access: Request access to your personal information held by us.
- Correction: Request corrections to any inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw your consent for certain uses of your information, subject to legal or contractual restrictions.
To exercise these rights, contact us using the details provided at the conclusion of this privacy policy document.
9. Cookies and Website Analytics
Our website uses strictly functional cookies that are essential for the website’s operation. These cookies do not collect or store any personally identifiable information (PII). Functional cookies ensure that core functionalities, such as navigation and access to secure areas, operate correctly. By using our website, you consent to the use of these cookies.
You can manage your cookie preferences through your browser settings. However, disabling functional cookies may affect your ability to use certain parts of the website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
Tawk.to: https://www.tawk.to/privacy-policy/
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact us:
EM: contact[at]gboent.ca
By using our website or services, you agree to the terms outlined in this Privacy Policy.
At GBO Enterprises Ltd., we value your time and aim to complete every project as efficiently and punctually as possible. Our Zero-Delay Policy is a commitment to minimizing avoidable disruptions and ensuring a smooth project timeline.
1. Planning & Scheduling
Every job is scheduled based on resource availability, access requirements, and project scope.
We make every effort to begin and complete work within the agreed time frame.
Clients will be notified in advance of any scheduling changes.
2. Minimizing Delays
We actively work to reduce delays caused by:
- Weather-related interruptions
- Unavailable materials or tools
- Unforeseen structural or environmental conditions
Our team prepares contingency plans whenever possible and keeps you informed at every step.
3. Client Responsibilities
Timeliness depends on mutual cooperation. Clients are expected to:
- Ensure site access and readiness at the scheduled time.
- Provide timely responses to project inquiries or approvals.
- Alert us of any changes to project conditions that may affect the schedule.
4. Communication During Delays
If delays occur, we commit to:
- Informing the client promptly.
- Explaining the cause and estimated impact.
- Offering adjusted solutions when applicable.
GBO Enterprises Ltd. is committed to honesty, openness, and clear communication in all interactions. Our Transparency Policy reflects our dedication to building trust and accountability with every client and project.
1. Open Communication
- Clients are informed of all relevant details before, during, and after a project.
- We clearly explain costs, timelines, materials, and any factors that may affect the work.
2. Honest Assessments
- We provide accurate estimates based on actual site evaluations and industry standards.
- If unexpected conditions arise, we inform the client immediately and discuss all available options.
3. No Hidden Fees
- All charges are disclosed prior to approval and are itemized in a clear, understandable format.
- We do not apply surprise fees or unapproved changes.
4. Written Agreements
Major changes to scope, materials, or costs will be documented in writing for mutual acknowledgment before implementation.
Our Fair Cost Policy is designed to give clients greater control over their project budget. We believe you should only pay for what is necessary, with cost-saving options available wherever possible.
1. Pay Only for What You Need
- Clients are billed solely for the labor, materials, and equipment that GBO Enterprises Ltd. provides and uses.
- If clients supply materials or tools that meet project requirements, those items are not billed.
2. Client-Supplied Items
- Clients may choose to provide materials, fixtures, or tools if they meet safety, quality, and compatibility standards.
- We will assess these items in advance to confirm suitability and advise if additional items are required.
3. Clear and Fair Pricing
- Every estimate includes a breakdown of labor, materials, equipment, and any applicable fees.
- We provide options when multiple solutions exist, empowering clients to make cost-effective decisions.
4. No Upcharges or Markups Without Consent
- We do not apply price markups on standard materials unless special handling or procurement is required.
- All cost changes are communicated and approved before proceeding.
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